CHARM & WAG / INFORMATION

Returns & care

Returns and exchanges

The LuckyPennyJo product card lists returns and exchanges within 30 days. The buyer pays return postage.

Original condition

The buyer is responsible for loss in value if the collar is not returned in its original condition. Keep the collar and charms together and protect them during packing.

Decorative wear

Use a separate suitable collar or harness for attaching a lead. Supervise wear and remove the charm collar if it catches on objects or if the dog chews the charms.

Checking the details

Inspect the chain, charms and fastening before use. Remove the accessory when the dog is unattended. Keep the measuring notes and product information for reference.